At Aveeation, we strive to provide our customers with the best shopping experience possible. To ensure transparency and customer satisfaction, we have implemented a set of policies that govern various aspects of our business. In this article, we will discuss our refund policy and address any differences that may arise from our collaboration with Shein X Aveeation.

Refund Policy

At Aveeation, we understand that sometimes a product may not meet your expectations or requirements. That's why we offer a generous refund policy that allows you to request a full refund within 30 days of your purchase. Whether you've changed your mind or encountered any issues with the product, we are here to assist you.

To initiate a refund, simply contact our customer support team within the specified timeframe. We will guide you through the process and provide you with the necessary instructions. Please note that the product must be in its original condition and packaging for us to process the refund.

Once we receive the returned item and verify its condition, we will issue a refund to your original payment method. The refund process may take a few business days to complete, depending on your financial institution.

Collaboration with Shein X Aveeation

We are excited to announce our collaboration with Shein X Aveeation. This partnership allows us to offer our customers a wider range of products and enhanced shopping experiences. However, it's important to note that due to the Shein.US platform, there may be some differences in the production and shipping processes for Shein X Aveeation products.

If you have purchased a Shein X Aveeation product, please be aware that the production and shipping of these items should be reported to Shein Official. They will handle any inquiries or concerns related to Shein X Aveeation products. Rest assured, we are working closely with Shein to ensure a seamless collaboration and exceptional customer service.

For any questions or assistance regarding Shein X Aveeation products, please reach out to Shein Official directly. They will be more than happy to assist you with any inquiries or concerns you may have.

Thank you for choosing Aveeation as your trusted source for high-quality tech gadgets and accessories. We are committed to providing you with innovative products and exceptional customer service. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.

Aveeation x Off/Script Collaboration

We value your satisfaction with our products. We are committed to providing high-quality designs and ensuring a positive shopping experience. If you are not fully satisfied with your purchase, please review our refund policy below:

Eligibility for Refund
1. Refund Timeframe: Refund requests must be made within 14 days of the delivery date.
2. Condition of Items: To be eligible for a refund, items must be returned in their original condition, unused, unwashed, and with all original tags attached.
3. Non-Refundable Items: Custom or made-to-order items, as well as sale or discounted items, are non-refundable and cannot be returned or exchanged.

Return Process
1.Submit a Refund Request: Email our customer support team at community@offscriptmtl.com with your order number and reason for the return. Once approved, you will receive instructions on how to proceed.
2. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method as we cannot guarantee that we will receive your returned item.
3. Inspection and Approval: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund request.

Refunds (if applicable)
1. Processing Time: Approved refunds will be processed within 5-10 business days of receiving the returned item. The refund will be applied to the original payment method.
2. Partial Refunds: In cases where items show signs of wear, damage, or missing tags, a partial refund may be granted at our discretion.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, contact our customer support team with a detailed description of the issue.

Late or Missing Refunds
If you haven’t received a refund after the processing time has passed, first check with your bank or credit card provider. If you still have issues, please reach out to us for further assistance.

For further questions, please contact our customer service at community@offscriptmtl.com

Thank you for shopping with Aveeation x Off/Script!

Aveeation Accessories Shipping & Refund Policy

Thank you for shopping with Aveeation Accessories! Our goal is to provide a smooth, reliable shopping experience. Please review our shipping and refund policies below.

Shipping Policy

Processing Time: All orders are processed within 2-5 business days. Processing times may vary during peak seasons or sales.

Shipping Options & Times:
Standard Shipping: Estimated delivery is between 15-30 business days, depending on your location.
Expedited Shipping: Available to select locations, with an estimated delivery time of 7-15 business days. Additional charges apply.

Please note: Delivery times may vary due to customs clearance or other unforeseen delays. We will keep you informed if delays occur.

Tracking Information: Once your order is shipped, you will receive a tracking number via email. Please allow 48 hours for the tracking to update after shipping.

Customs & Import Fees: Some countries may apply customs fees, import duties, or taxes. These are the responsibility of the customer and are not covered in our shipping charges.

Refund & Return Policy

Refund Eligibility:
Requests for refunds or returns must be made within 15 days of delivery.
Items must be returned in original condition: unused, undamaged, and with all tags attached.
Some items, including clearance or promotional items, may be non-refundable; please check product descriptions for details.

 Return Process:
Contact Customer Support: To initiate a return, contact us at official@aveeation.com with your order number and reason for the return.
Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. For tracking purposes, we recommend using a trackable shipping method.
Inspection & Approval: Once we receive your returned item, it will be inspected. You will receive an email notifying you of the approval or rejection of your refund.

Refund Process:
Approved Refunds: Refunds are processed within 5-10 business days after inspection. The amount will be credited to your original payment method.
Partial Refunds: If an item is returned in a used or damaged condition, a partial refund may be issued at our discretion.

Damaged or Incorrect Items:
 If you receive a damaged or incorrect item, please contact us within 3 days of delivery. Provide photos of the item and packaging so we can assist you with a replacement or full refund.

Exchanges:
We currently do not offer direct exchanges. Please follow the return process to receive a refund, and place a new order if you’d like a different item.

Late or Missing Refunds:
If you haven't received a refund within the expected time, first check with your bank or payment provider. If you still have issues, please reach out to us at official@aveeation.com


Thank you for choosing Aveeation Accessories. We’re here to ensure you enjoy your shopping experience!

*Note: This policy is subject to change in accordance with Aveeation and AliExpress shipping practices and conditions.